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Case study
Large Electrical Utility Company based in Albuquerque NM Transforming Utility IT Operations with Splunk Enterprise, ITSI, and ES
Overview
Our client is a regulated energy holding company providing electricity to more than 800,000 homes and businesses in New Mexico and Texas through its subsidiaries, Public Service Company of New Mexico and Texas-New Mexico Power Company.
As a critical infrastructure provider, the company operates under strict compliance standards and requires highly reliable IT operations, real-time visibility, and robust security monitoring.
Networking: Case Study
Identifying the Business Need
We began gathering data with a state-wide healthcare organization to understand the needs to upgrade their existing and soon to be out-of-support network hardware. We met with their IT director to gather data on pain-points with their current infrastructure as well as determine future needs.
Cybersecurity: Case Study
Identifying the Business Need
We began our engagement with a local water utility by conducting in-depth consultations with their IT leadership. We aimed to understand their business operations, existing cybersecurity controls, and concerns about recent phishing incidents and ransomware threats targeting the utility sector.
Splunk: Case Study
Identifying the Business Need
- Siloed monitoring tools across infrastructure, applications, and security.
- Limited visibility into service health impacting proactive response.
- Inadequate event correlation and alerting, leading to alert fatigue.
- Compliance obligations (e.g., NERC CIP) with demanding audit needs.
The organization sought an integrated observability and security platform to unify monitoring, accelerate incident detection, and improve operational resilience.
Conclusion
Through the strategic implementation of Splunk Enterprise, ITSI, and ES—supported by expert continuous support—the Large Electrical Utility Company based in Albuquerque NM significantly enhanced its IT visibility, operational efficiency, and cybersecurity posture. This partnership has positioned the company to meet future infrastructure demands while remaining agile, secure, and compliant in a highly regulated industry.
Work With a Team Who’s In It With You
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